Contact Us About Online Casinos in Australia
Bet Aussie is an independent information source covering online casinos for Australian readers. You can reach the editorial team by email at [email protected].
What to email us about
- Corrections and updates. If you’ve spotted an error in one of our reviews or guides — an outdated bonus term, a wrong licence number, a broken link — tell us and we’ll review it.
- Editorial questions. Questions about how we work, what we cover, or why a particular page says what it says.
- Partnership and advertising enquiries. We read every pitch, though we can’t guarantee a response to all of them.
How long we take to reply
We aim to respond within two business days. If your message concerns a factual correction on a published page, let us know the URL of the page in question — it speeds things up considerably.
What we can’t help with
Please note that Bet Aussie is an information website, not a casino operator. We cannot:
- access, manage or close player accounts at any gambling site;
- chase withdrawals, deposits or withheld winnings on your behalf;
- reverse payments, including PayID transfers and crypto transactions, which cannot be undone once sent.
If you have a dispute with an offshore casino, keep screenshots, reference numbers and timestamps of all transactions and communications — you’ll need them if you escalate the matter. Be aware that offshore operators offer no Australian consumer-law recourse, ombudsman access or court jurisdiction, and that Australian authorities will not assist in recovering funds from them. Unlicensed operators can be reported to the regulator in your state or territory.
If you have a complaint about a licensed operator, check its licence number against the regulator’s public register before pursuing it, and treat mismatched or expired numbers as a red flag.
Gambling support
This is not the right place to seek help with gambling-related harm. Our inbox is not staffed by counsellors and is not monitored around the clock. If gambling is affecting you or someone close to you, please contact a dedicated support service — see our Responsible Gambling page for Australian helplines, BetStop — the National Self-Exclusion Register — and other practical tools.
Note that BetStop covers licensed Australian wagering operators only. It does not cover offshore casinos and will not close or prevent offshore accounts, and deposit limits or self-exclusion settings at offshore sites are operator-controlled tools that may not connect to Australian schemes.
Questions about taxes on winnings? We can’t advise on that — consult a qualified Australian tax adviser if your gambling activity starts resembling a business.